Frequently Asked Questions
What is SEAT? SEAT is South East Area Transit.
Who governs SEAT? SEAT is governed by the South East Area Transit Board of Trustees. The Board is comprised of eleven (11) members appointed by Muskingum County, City of Zanesville, Village of South Zanesville, Guernsey County and the City of Cambridge.
Who is allowed to use SEAT? SEAT is a public transit system. This means that anyone can use the service for any reason at any time during SEAT's operating hours.
Why doesn't SEAT operate later in the day? SEAT, like any other agency or business has a limited source of revenue. At the present time our funding and revenues only allow us to operate on the days and times established. As we continue to explore various funding options, we will increase service accordingly.
Can SEAT transport people in wheelchairs? Yes, SEAT has a fleet of vehicles with wheelchair lifts that are handicap accessible.
Is there an application that needs to be filled out? Yes. An application process is necessary to qualify for special services or fare discounts. Call 740-454-8573 for an application or go to the Fares section of our website to download a copy.
Why do I have to schedule my ride in advance? It is not necessary to schedule all rides in advance. If you use any of SEAT's deviated fixed routes, you only need to be at the indicated stop at the indicated time. Demand response service however does require advance scheduling. This allows us time to properly schedule available vehicles to be at the right place at the right time.
Who do I contact if I have a complaint? All vehicles have complaint forms available. Ask the driver if you do not see them. The complaint process is outlined in the complaint form. All complaints should be addressed to SEAT Operations Director, 224 Main Street, Zanesville, OH 43701, or emailed to: firstname.lastname@example.org
Does SEAT take complaints seriously? Yes. All written complaints receive a written answer. The administration staff and the transit board use complaints as a means to continually evaluate our service and performance.
Do I also have to pay to ride with an elder or disabled to their appointments? No. All necessary attendants ride at no charge regardless of the origin or destination points. This means that even if your mother is just going shopping her attendant does not have to pay a fare. Pre-certification is required.
What happens if I schedule a ride and someone else picks me up and I forget to cancel my trip with SEAT? SEAT encourages all riders to cancel previously scheduled trips at least one hour prior to the scheduled pick-up time. SEAT understands that situations can sometimes change such as someone else offers you a ride but SEAT still has to complete this trip if you don't call and cancel. This unnecessarily costs you as well as other taxpayers money so SEAT has a "No Show " policy that states that SEAT will suspend privileges for excessive cancellations or No-Shows.
My child is three years old. Does he need to be in a car seat if we use SEAT? SEAT does not supply child safety seats. It is the responsibility of the parent/guardian to supply the child restraint system and secure the child in accordance with the manufacturer's instructions.
Can I speak to the SEAT Board of Trustees? Yes, at their monthly meeting. The meeting schedule is listed on the side panel. Review the agenda for the upcoming Board meeting on the News & Publications tab. Then if the topic you wish to discuss is not on the agenda, please go the the Plans, Forms & Policy Statement page and download the Petition to Address the Board form. Complete the form and follow the instructions on how to submit it. If the item you wish to discuss is already on the agenda, please come to the meeting location 15 minutes before the meeting to complete the petition. The public is always invited to attend the meeting.
It is the mission of South East Area Transit; through the efforts of dedicated, well-trained employees; to be the best in providing safe, reliable, courteous public transportation; so that all of us may "Ride with Pride".
South East Area Transit (SEAT) is a government entity that provides public transportation services to the citizens of Muskingum and Guernsey Counties.
Muskingum County Service Hours
- Fixed Route Service - 6:00am to 6:00pm Monday thru Friday
- Demand Response - 6:00am to 6:00pm Monday thru Friday
Guernsey County Service Hours
- 8:00am to 5:00pm Monday thru Friday
The South East Area Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the South East Area Transit.
South East Area Transit does not provide transportation service on New Year's Day, Martin Luther King, Jr. Day, Memorial Day, 4th of July, Labor Day, Veteran's Day, Thanksgiving Day and the Day After Thanksgiving, Christmas Eve & Christmas Day, New Year's Eve & New Year's Day, to allow our employees time to spend with their families.
SEAT BOARD OF TRUSTEES 2019 MEETING SCHEDULE: (Meetings held at 375 Fairbanks Street, Zanesville, OH at 4:00PM)
February 13, 2019
March 20, 2019 (Held in Guernsey County)
April 17, 2019
May 15, 2019
June 19, 2019
August 21, 2019
September 18, 2019
October 16, 2019 (Held in Guernsey County)
November 20, 2019
December 18, 2019